Shipping Policy
Shipping and Refunds
📦 Shipping Policy
Shipping
We ship to all of Spain (Peninsula and Balearic Islands).
The usual delivery time is 2 to 5 business days, depending on the destination and peak season order load.
Shipments are made through reliable courier companies to ensure your sweets arrive in perfect condition.
Orders are processed and shipped Monday through Friday. Orders placed after 2:00 PM will be processed the next business day.
Shipping cost: Calculated at checkout and may vary depending on total weight and destination. We offer free shipping on orders over €75.
Returns
Since our products are perishable foods, we do not accept returns due to changes of mind or personal preferences.
However, if your order has arrived in poor condition, damaged, or with an error, we ask that you contact us within 48 hours of receipt, by sending an email to detodaconfianza@gallerosartesanos.com, indicating:
Order number
Clear photographs of the product and packaging
Brief description of the problem
Once the case is verified, we will offer you a prompt solution, which may include a full refund or reshipment of the product at no additional cost.
Customer Service
If you have any questions about your order or our products, you can write to us at detodaconfianza@gallerosartesanos.com or use our contact form.
We're here to help you make your holiday experience as sweet as possible.